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What is Appointment Scheduling Software?

Appointment scheduling software can be used to schedule appointments and bookings. This type of software is also called appointment booking software and online booking software. Companies use online appointment scheduling software to automate scheduling tasks. The system can be used to arrange meetings and appointments. Top features include appointment reminders, employee and customer management, and calendar integration.Show more Advanced solutions include payment processing, revenue processing, and mobile compatibility. You can use this software to update scheduling tasks and improve your company’s efficiency. We urge you to take a look at the leading program in this category monday.com, as well as the other popular apps listed in our guide.Show less

How was this ranking made?

In order to devise this list of best Appointment Scheduling Software we have evaluated 339 different systems currently present on the market, analyzing their features, ease of implementation, customer service, offered integrations with other systems and mobile support with our patented SmartScoreTM rating algorithm. This ranking has been prepared by Nestor Gilbert, our SaaS expert dedicated to the Appointment Scheduling Software category.

List of Top 12 Appointment Scheduling Software

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1. monday.com

Our score: 9.8 User satisfaction: 99%

An industry-leading collaboration and communication app for on-site and remote work teams. This software offers a collaboration-first interface that allows users to build Boards with a wide variety of powerful columns. With this flexibility, the software allows teams to handle any type of project. The platform also seamlessly integrates with third-party apps to ensure easier adoption.

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2. Easy Busy Pets

Our score: 8.5 User satisfaction: 95%

Cloud-based software designed for pet care professionals that serves as a CRM, website builder and appointment scheduler in one. Easy Busy Pets helps pet care business owners stay compliant while saving time and money as they grow.

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3. HoneyBook

Our score: 8.8 User satisfaction: 97%

An all-in-one business management solution that helps users organize work activities, connect with clients, and issue payments on time. It also keeps track of all appointments and can be used to communicate and schedule meetings with clients, send proposals, and many more. Collecting pay online is easy as well through its payment processing options.

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4. Acuity Scheduling

Our score: 9.5 User satisfaction: 96%

An easy-to-use online appointment scheduling tool that allows users to organize their schedule, and control their availability while enabling clients to self-book appointments. The platform adapts to any business, especially those that offer classes, private sessions, class backs, and other subscription-based services online.

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5. SimplyBook.me

Our score: 9.1 User satisfaction: 100%

An online booking system accessible from mobile devices or desktop PCs for 24/7 bookings from anywhere. The platform's Class & Membership feature empowers businesses to have complete control over their booking activities. On top of its many innovative tools, SimplyBook.me's POS tool can accept both cash and credit card payments.

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6. vcita Online Scheduling

Our score: 9.0 User satisfaction: 94%

Award-winning, cloud-hosted scheduling, and calendar management solution. The self-service portal lets you and your clients set schedules anytime, anywhere from the web or mobile app. While, on the other hand, the calendar feature confirms the schedules automatically saving you time on constant back and forth coordination, while reducing double-booking.

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7. Workiz

Our score: 8.8 User satisfaction: 100%

A reliable and feature-rich field service management application that streamlines coordination between office personnel, field technicians, and clients. One way it facilitates that is by offering complete visibility into field service members’ activities and availabilities. What’s more, it eases communication through color-coded calendar items.

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8. Zen Planner

Our score: 8.8 User satisfaction: 99%

An all-in-one software app that enables you to optimize, grow, and nurture your fitness business. It offers the essential tools to streamline your operations, including integrated payment processing, scheduling, and membership management. Zen Planner also provides support for digital marketing and website creation.

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9. Skedda

Our score: 8.7 User satisfaction: 95%

An online booking software for space-style resources such as meeting rooms, sports facilities, labs, classrooms, and community venues. It streamlines booking management while providing a highly customizable and mobile-friendly platform that allows you to set up the pricing details, booking conditions, and space-sharing rules of any venue you are putting up for rent.

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10. Rosy Salon Software

Our score: 8.7 User satisfaction: 96%

An easy-to-use salon and spa management solution that gives beauty industry businesses unmatched control over their operations. Using this solution ensures that you're running your business with the latest in salon software technology. If you're keen on boosting profitability, increasing productivity, or enhancing customer relationships, Rosy Salon Software is a great choice.

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11. Bookitit

Our score: 8.7 User satisfaction: 100%

Bookitit is a web-based and open API system that can handle various business processes attributed to scheduling, attaining business intelligence, and making sales.

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12. Studio Ninja

Our score: 8.6 User satisfaction: N/A

Studio Ninja is a business management software designed specifically for professional photographers and studios.

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Similar Categories:

In the event you didn't find just the solution you were looking for here's a list of various categories similar to Appointment Scheduling Software that you might want to browse through:

Appointment Scheduling Software Guide

Table of contents

Industry Report - Appointment Scheduling Software for 2022

CloudRank™ system is a unique algorithm that our research team uses to evaluate Appointment Scheduling Software solutions in a detailed and accurate way. The Winter 2022 edition of the ranking was prepared by Nestor Gilbert, our leading expert in the field of Appointment Scheduling Software, who has authored 1380+ product reviews in this category. The goal of CloudRank™ is to present an unbiased, multi-layered perspective on Appointment Scheduling Software, considering a wide range of metrics and factors, and educating potential customers about both opportunities and challenges associated with each piece of software.

In order to achieve full objectivity the position in our CloudRank™ is based on:

  • Expert Score: which involves extensive analysis by our internal team which carefully examined all key elements of each software and testing it in real-life situations
  • User Score: which involves an aggregated opinion of actual users of each product whose identity was properly verified
  • Market Position: which involves general recognition of a given vendor on the market and reflects its overall popularity and reach
What do the tiers in CloudRank™ mean?

What do the tiers in CloudRank™ mean?

We’ve calculated a score for each product based on the average experience shared by our users in their product reviews and arranged the list in three tiers. You can see the methodology below on how the calculations were made.

  • Leaders: those with a User Score of 8 or higher; this tier includes products that are currently leaders on the market and are appreciated by both experts and actual users. They always represent the best of what the Appointment Scheduling Software market has to offer and are all worth trying out if you’re looking for a reliable solution.
  • Contenders: those with a User Score between 7.5 and 8; this tier includes high-quality products that still have some minor drawbacks that prevent them from becoming leaders on the market. They always represent well-designed tools that, over time, will most likely develop into market leaders as the missing features are added.
  • Rising Stars: those with a User Score between 6 and 7.5; this tier includes products that have high-potential but still lack some crucial features or services expected from a leading solution. They are products with solid foundations and a vision that makes us eager to see what they will become as their solution improves in the future.

Regardless of their tier, all products included in our CloudRank™ are popular, quality products considered top-performers by our team of experts. Make sure you read a more detailed review of each solution to find one that will work best for your specific needs and budget.

Show less
Rising Star
Contenders
Front-Runners

MARKET POSITION

A score between 1 and 10 based on popularity and market reach of each product.

TOTAL score

A score between 1 and 10 based on the average of our Expert Score and User Score.

How does CloudRank™ work?

Arrow top

Market Position

A score between 1 and 10 based on popularity and market reach of each product.

Arrow right

Total Score

A score between 1 and 10 based on the average of our Expert Score and User Score.

CloudRank™ tier

Based on product's total score.

Rising Star

Contender

Front Runners

25 Most Popular Appointment Scheduling Software

Here is a list of all 25 Appointment Scheduling Software solutions evaluated with our CloudRank™ analysis. We have compared their features, user satisfaction, market presence and other key factors in an in-depth analysis you can find below:

1. monday.com

8.79
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.79
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Compound Appointments

%

Appointment Transactions

%

COTS

%

User, Roles, and Access Management

%
Worst features

Communication & Collaboration

%

Activity Selection

%

Real-Time Availability

%

Mobile

%

Appointment Changes

%

2. Acuity Scheduling

8.50
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.50
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

24/7 Access through Multiple Channels

%

Appointment Changes

%

Cancellation and No-Show Management

%

Overbooking & Recovery Time

%
Worst features

Backup & Recovery

%

Appointment Transactions

%

Browser-Based

%

Events

%

Resource Selection

%

3. Square Appointments

8.27
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.27
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Open System

%

COTS

%

Online Payment Support

%

API/Integrations

%

Communication & Collaboration

%
Worst features

Support

%

Service Catalog

%

Cancellation and No-Show Management

%

Compound Appointments

%

Real-Time Availability

%

4. Calendly

8.20
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.20
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Resource Selection

%

Performance & Reliability

%

24/7 Access through Multiple Channels

%

Open System

%

Real-Time Availability

%
Worst features

Online Payment Support

%

SSL Encryption

%

Appointment Changes

%

Appointment Transactions

%

Events

%

5. SimplyBook.me

8.17
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.17
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Service Catalog

%

Open System

%

COTS

%

Compound Appointments

%
Worst features

API/Integrations

%

Mobile

%

SSL Encryption

%

Mobile

%

Resource Selection

%

6. Zen Planner

8.08
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:8.08
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Support

%

Customization

%

Mobile

%

Activity Selection

%

Appointment Transactions

%
Worst features

Open System

%

Performance & Reliability

%

Group Appointments

%

API/Integrations

%

Batch Processing

%

7. HoneyBook

7.99
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.99
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

API/Integrations

%

Performance & Reliability

%

Online Payment Support

%

Compound Appointments

%

Reporting & Analytics

%
Worst features

COTS

%

Mobile

%

User, Roles, and Access Management

%

Batch Processing

%

Customization

%

8. vcita Online Scheduling

7.80
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.80
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Activity Selection

%

COTS

%

Open System

%

Mobile

%

Performance & Reliability

%
Worst features

Appointment Transactions

%

Cancellation and No-Show Management

%

Reporting & Analytics

%

Service Catalog

%

API/Integrations

%

9. Doodle

7.79
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.79
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Mobile

%

Mobile

%

Real-Time Availability

%

Activity Selection

%

Communication & Collaboration

%
Worst features

Browser-Based

%

Reporting & Analytics

%

Customization

%

24/7 Access through Multiple Channels

%

User, Roles, and Access Management

%

10. Setmore

7.77
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.77
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Open System

%

Performance & Reliability

%

Support

%

Real-Time Availability

%

Appointment Changes

%
Worst features

Events

%

Reporting & Analytics

%

Service Catalog

%

Appointment Transactions

%

Resource Selection

%

11. Genbook

7.66
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.66
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Mobile

%

Mobile

%

Browser-Based

%

SSL Encryption

%

Performance & Reliability

%
Worst features

Cancellation and No-Show Management

%

Customization

%

Reporting & Analytics

%

Appointment Changes

%

Waitlist

%

12. Rosy Salon Software

7.65
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.65
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Mobile

%

24/7 Access through Multiple Channels

%

Backup & Recovery

%

User, Roles, and Access Management

%

Mobile

%
Worst features

Reporting & Analytics

%

Performance & Reliability

%

Service Catalog

%

Support

%

API/Integrations

%

13. Bitrix24

7.56
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.56
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

24/7 Access through Multiple Channels

%

Open System

%

Real-Time Availability

%

Communication & Collaboration

%
Worst features

API/Integrations

%

Customization

%

Support

%

User, Roles, and Access Management

%

Browser-Based

%

14. Checkfront

7.49
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.49
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Online Payment Support

%

Activity Selection

%

Compound Appointments

%

Support

%
Worst features

Events

%

API/Integrations

%

Service Catalog

%

Group Appointments

%

Resource Selection

%

15. Appointy

7.45
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.45
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Batch Processing

%

Cancellation and No-Show Management

%

Events

%

Compound Appointments

%

Open System

%
Worst features

Mobile

%

Reporting & Analytics

%

Customization

%

User, Roles, and Access Management

%

24/7 Access through Multiple Channels

%

16. Schedulicity

7.45
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.45
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Real-Time Availability

%

Service Catalog

%

Activity Selection

%

Open System

%

Resource Selection

%
Worst features

Reporting & Analytics

%

Online Payment Support

%

Mobile

%

Mobile

%

Customization

%

17. SuperSaaS

7.44
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.44
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

24/7 Access through Multiple Channels

%

Online Payment Support

%

Appointment Transactions

%

Browser-Based

%
Worst features

API/Integrations

%

Support

%

Events

%

Customization

%

Reporting & Analytics

%

18. 10to8

7.42
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.42
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Real-Time Availability

%

Browser-Based

%

Cancellation and No-Show Management

%

Communication & Collaboration

%
Worst features

Reporting & Analytics

%

Online Payment Support

%

Events

%

Appointment Changes

%

Appointment Transactions

%

19. YouCanBook.me

7.18
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.18
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Appointment Changes

%

Communication & Collaboration

%

User, Roles, and Access Management

%

API/Integrations

%
Worst features

Resource Selection

%

Online Payment Support

%

Service Catalog

%

Appointment Transactions

%

Events

%

20. Reservio

7.12
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.12
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

User, Roles, and Access Management

%

Real-Time Availability

%

Events

%

Browser-Based

%

Open System

%
Worst features

Mobile

%

API/Integrations

%

Customization

%

Reporting & Analytics

%

Support

%

21. TimeTap

7.11
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.11
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Waitlist

%

Support

%

Cancellation and No-Show Management

%

Overbooking & Recovery Time

%

Online Payment Support

%
Worst features

Events

%

Browser-Based

%

Mobile

%

Mobile

%

Reporting & Analytics

%

22. Bookeo

7.10
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.10
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Service Catalog

%

Open System

%

Customization

%

Performance & Reliability

%

Reporting & Analytics

%
Worst features

Real-Time Availability

%

Resource Selection

%

Mobile

%

Cancellation and No-Show Management

%

Group Appointments

%

23. TeamUp

7.01
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:7.01
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Support

%

Browser-Based

%

Reporting & Analytics

%

Online Payment Support

%

Open System

%
Worst features

Mobile

%

Cancellation and No-Show Management

%

Waitlist

%

Batch Processing

%

Mobile

%

24. Appointlet

6.97
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.97
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Performance & Reliability

%

Communication & Collaboration

%

Support

%

Events

%

Real-Time Availability

%
Worst features

Browser-Based

%

Cancellation and No-Show Management

%

Open System

%

24/7 Access through Multiple Channels

%

COTS

%

25. Easy Busy Pets

6.78
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Our score and features analysis:

Total User Satisfaction

Total Expert Score

Market Position

} CloudRank™
Score:6.78
Customers company size

No. of employees:

1-10 11-50 51-100 100+
Best features

Browser-Based

%

Service Catalog

%

Online Payment Support

%

Appointment Changes

%

Support

%
Worst features

Group Appointments

%

API/Integrations

%

Performance & Reliability

%

Activity Selection

%

Cancellation and No-Show Management

%

Our report covered 25 most popular products from the Appointment Scheduling Software category. We’ve analyzed their features, performance, integration, customer support, pricing, and several other key buying factors and combined it with feedback from user reviews to come up with the current list of best solutions:

Award-winning monday.com is the leader in this edition of our CloudRank 2022 for appointment scheduling software. It overtook other contenders with reviews praising its easy-to-use interface as well as its powerful features that allow users more flexibility in setting up their scheduling options.

Although the software is well-known as a project management solution, it also possesses powerful appointment scheduling capabilities that allow for seamless collaboration inside your teams. With monday.com, project managers can easily plot their team’s schedules in a breeze because it is accessible in browsers and mobile devices.

The software is also capable of strengthening your business’ customer retention with a plethora of features that allows feedbacking, community management, and contact management to boot. Users can also receive detailed reporting and analytics through its highly customizable drag-and-drop dashboards.

Additionally, monday.com has a reliable customer support system that is available 24/7 with quick response times. Any issues encountered with the software can be easily addressed by its team of highly skilled and knowledgeable customer support. Lastly, there is little to no problem when it comes to integration for this software. It can be easily attached to an established software ecosystem because it can easily connect to Dropbox, Zapier, G-suite, and similar sharing and management tools, and also comes with open API architecture that lets developers build their own integrations.

Most users of Appointment Scheduling Software solutions confirm that in most cases these tools allow them to reach the following business goals:

  • It automated online booking based on availability. [ 85.6% of users ]
  • It collected contact data from appointment makers. [ 86.4% of users ]
  • It increased reliability and customer satisfaction. [ 85.6% of users ]
  • It provided a modifiable scheduler to be managed and edited from managers and other users, and keeps appointments in a single calendar. [ 84.8% of users ]

How did we select products for this Appointment Scheduling Software report?

The Winter 2022 version of the report includes a total of 25 Appointment Scheduling Software products that were compared and analyzed by our team. We selected them based on the following factors:

  • Popularity of a given brand in the SaaS market (based on our own market research)
  • How popular a given brand is among FinancesOnline users (based on number of mothly readers for each review page)
  • Availability of statistical data generated from user reviews of a particular product (we excluded products with not enough data to draw meaningful conclusions)
  • The current listing reflects the state of our database and research as of January 2022. An updated version of the report will be released quarterly to keep data fresh and incorporate information about shifts and changing trends in the market.

What are the current Appointment Scheduling Software trends?

Online payment integration

Appointment scheduling software is not just about booking services online. Customers also want the convenience of being able to pay for those services via online payment options.

On the other hand, using appointment scheduling software with online payment features is also beneficial to businesses. Not only does it make it easier for them to get paid, but it also allows them to offer additional services, packages, or products that customers can opt for when they’re booking their appointment online.

Source: Keap

A growing market for appointment scheduling software

Service-based industries such as salons and clinics have always been the primary users of appointment scheduling software. However, with emerging technologies like AI and machine learning being incorporated into software products, more industries can implement online booking into their business.

For example, restaurants can use appointment scheduling software to improve efficiency in their operations. Seeing the number of bookings or reservations can help managers better manage resources/facilities or deal with understaffing and overstaffing issues. Recreational facilities, schools, and training institutions can also use online booking to gain more control of the number of people using their facilities or participating in classes.

All these developments are expected to lead to a $360 million market cap for the software category.

Source: Technavio

The rise in mobile bookings

Globally, people are spending more time on their mobile phones than on their desktop computers—50.33% versus 47.04% to be exact. This trend first occurred in 2016 and has persisted to date, and we predict will continue into the future. With more consumers using their smartphones to access services, we can expect software vendors to not only create responsive websites that work perfectly on mobile devices but also create native mobile apps for their appointment scheduling products.

Appointment scheduling software helps users to manage scheduling bookings and appointments. If you are looking for suitable appointment scheduling platforms for your needs, you have come to the right place. This buyer’s guide provides you helpful pointers on what is appointment scheduling software and the essential things to look for in good quality software programs of this type.

Get to Know Each Product with Free Trial

A good way to start is to try out the free trials or demo of the best appointment scheduling tools offered by leading appointment scheduling software providers. This will help you to do a comparison to learn more about their features firsthand and gauge if they suit your needs. You can check out if the following popular appointment scheduling tools offer a free trial: HouseCall ProDoodleCalendlyFront Desk, and YouCanBook.me. These applications have high rankings in our appointment scheduling tools reviews, so check them out and do educated comparisons. 

Targeted Businesses

Best appointment scheduling software can be used to schedule different types of tours, special events, workshops, and classes. They can be helpful in a range of industries including:

  • Education (e.g., universities and tutors)
  • Field service (e.g., house cleaning and pest control)
  • Food service (e.g., caterers and restaurants)
  • Auto maintenance (e.g., car washes and mechanics)
  • Financial services (e.g., accountants and tax consultants)
  • Fitness and recreation (e.g., personal trainers, yoga studios, and gyms)
  • Health and beauty (e.g., salons and spas, medical practices)

What are Examples of Appointment Scheduling Software?

  • HouseCall Pro: A cloud-based field service management app for service employees to automate their workflows.
  • Doodle: Simplifies the process of scheduling appointments, meetings, events, etc.
  • Calendly: It is an appointment setting app for small business designed to enable other users to automatically schedule time on your calendar.
  • Front Desk: Manage your business anytime, anywhere with mobile-friendly scheduling, payment processing, and client management.
  • YouCanBook.me: Booking software that integrates with your iCloud Calendar or Google. You can get a personalized scheduling page so your customers can book you online.
  • Calendly. An easy-to-use but powerful appointment scheduler that lets your prospective customers conveniently connect with you. It allows for different types of events with different settings such as multiple attendees, limited capacity, etc.

Types of Appointment Scheduling Software

Appointment scheduling tools can be offered as desktop applications and web-based systems (SaaS).

Desktop programs are licensed and installed on the users’ hardware. These systems have robust features and reporting, and can be customized. But a negative is they don’t normally offer an online portal for employee or customer access. Installed apps need to be maintained, supported, and upgraded by the end user.

Web-based systems are offered by a third-party provider as hosted software solution. A major benefit is customers have the convenience of booking and scheduling their own appointments over the web.

Customer Appointment Management Software

Customer Appointment management (CAM) is a kind of appointment scheduler software used by large mobile workforces. It automatically schedules and routes in-home service appointment arrivals. The software is offered as SaaS.

CAM software uses proprietary algorithms that identify mobile employees’ work patterns to accurately forecast a service technician’s time of arrival and reduce a customer’s waiting time to 60 minutes. These SaaS systems are easy to deploy and use and allow flexible pricing packages.

Key Features of Appointment Scheduling Software

Online booking: Customers can book, reschedule, or follow up on appointments over the Internet by utilizing an intuitive drag-and-drop interface. Some apps help users to make online bookings that automatically synchronize across multiple devices.

Real-time automated scheduling: The platform can confirm or deny an appointment immediately when a booking request is made, depending on availability. It can also handle a waiting list of appointments that can be replaced if an existing booking is rescheduled or cancelled.

Calendar management: Users can create meetings or appointments on their calendars and share them with others at multiple locations. This feature may also include synchronization with third-party calendar apps such as Google Calendar used by others.

Automatic reminders: You can send reminders to customers about upcoming appointments by notifying them via email messages or SMS texts.

Customer scheduling: Customers can see the calendars of all the professionals in a company so that they can book an appointment with an employee they prefer.

Staff scheduling: Business owners can effectively manage employee work hours by monitoring their calendars in real time.

Acceptance of online payments: Some apps provide integration with electronic payment gateways so that you can collect payments when customers book appointments.

Deal management and promotions: You can create promotions and deals that are valid for given timespan on employee calendars to attract more bookings.

Benefits of Appointment Scheduling Software

Minimizes no-shows: The software tracks forthcoming appointments and automatically sends phone, text, or email reminders to customers about their appointments. Certain apps even let customers confirm appointments through these reminders. This helps to minimize no-shows and allows companies to better utilize their employee time.

Boosts staff efficiency: Service professionals are busy with multiple customer appointments during peak hours. If they do not use appointment scheduling software they may end up double-booking appointments, which can cause customer frustration and reduce efficiency. The software helps with easy scheduling and rescheduling, and your employees can confirm appointments with customers to ensure they don’t waste time.

Enhances revenue: The software automates the scheduling work which helps your employees to concentrate on generating more revenue by servicing more customers every day. It integrates smoothly with electronic payment gateways which speeds up the billing process and helps your company to get faster payments.

You can attract and retain customers: Your customers will find it easy to schedule appointments for your services and thus enjoy a better user experience. They can schedule an appointment anytime, anywhere, and don’t need to wait for normal business hours. Thus, appointment scheduling software can help you market your services more effectively to attract new customers as well as retain existing ones. Surveys show that a good percentage of customers wish to schedule appointments online compared to other means.

It makes your business more accessible. Booking an appointment doesn’t just happen within the standard opening hours. Customers might want to schedule an appointment in the middle of the night and your office is closed. By utilizing an appointment scheduling software, your potential clients can easily reach your business through the integrated calendar on your website and arrange an appointment there.

The following evolutions are noteworthy in the ongoing development of appointment scheduler software:

Increased Adoption

More and more service-based companies in all geographic regions are using online booking systems. Businesses are aiming to boost revenue and reduce costs by using this software. Plus, they also wish to save time and improve their employees’ productivity with appointment scheduling software.  

Less free systems

Many vendors are no longer offering online booking software for free. They have realized that it does not make financial sense to offer free service as they need sustainable revenue to continuously improve the system and provide free customer support. However, you can subscribe to a good quality appointment scheduling system at an affordable price.

Greater Mobility

Customers are increasingly using tablets and smartphones to make online bookings. In fact, the Safari browser for mobile devices is becoming more popular than Internet Explorer which is used on desktops. This is because iPads and iPads have become widely used devices to make online appointments.

Potential Issues

Don’t launch too soon: You could land in a soup if you launch your online scheduling system too fast. First, ensure you get your employees, services, and resources configured and ready before you allow customers to start using the software for booking.

Test the system: It is advisable for you to thoroughly test the system and make sample appointments so that your employees get to know the booking process. This will also help you to view how the settings appear to your customers and modify them if required.

Integrate your different systems: Small businesses with fewer employees tend to use multiple systems for CRM, customer communications, managing payments and invoicing etc. They can gain a lot by integrating the various software applications on a single platform to enable easy sharing of data. Companies should consolidate the different functions into a single scheduling system with robust features to enhance efficiency and productivity.

Appointment Scheduling Software for Enterprises

Appointment-driven businesses should concentrate on delivering streamlined, quality servicesif they want to have an edge over the competition. To achieve high-caliber customer experience, you should make sure that all pieces in your organization – technology, staff, and training and communication, are in place.

The adoption of an appointment scheduling software can help your business advance to a higher status. But for enterprises, implementing this technology may not be the priority. But you should reconsider and think about its impact on your business.

The use of appointment scheduling solutions can also bring a lot of benefits to your large organization. The platform can help you streamline your booking processes and reduce your total cost of operation (TCO). Your customers would also be happy to have the freedom to book an appointment online at any time of the day. This could help your team deliver a positive customer experience. Moreover, it can free your staff from answering the phone to schedule appointments so they could focus on accommodating more clients. Time is money and optimizing employee time directly improves the productivity and income of your business.

Factors to Consider When Choosing Appointment Scheduling Software

Setting up an appointment is the starting point of a transaction for some businesses, particularly SMEs and field professionals. Therefore, you must pay attention to several factors of the prospective appointment scheduling software you’re looking at. Here are some of them:

  • Customer Scheduling. Find a good appointment scheduling software that provides you with tools that let you easily schedule an appointment with your customers. The self-service feature is also popular in this field since your scheduler will most probably run 24/7 and most of the time, the software will be left unmanned.
  • Calendar Management. The appointment scheduler of your choice must not just simply allow you to add a calendar with which you or your clients can interact with to set appointments. You must also be able to see your calendar in both overview and detailed mode, share them in multiple locations if needed, easily choose the dates where you’re unavailable, and more.
  • Automated Reminders. Reminding clients about their upcoming appointment can drastically reduce the instances of no-shows and last-minute cancellations. Preferably, choose a solution that can send reminders to different channels such as SMS and emails.
  • Real-Time Automation. When an appointment has been set, your scheduling tool must not have any delays when sending you notifications. This would also allow you to respond to the appointment in case the timing is unfortunate.
  • Cloud Reliability. Your appointment scheduling software will most likely be sitting on the cloud for online presence, 24/7 availability, etc. Therefore, you must check to see if the vendor provides a reliable uptime rate, backup and security features, fast servers, and more.
  • Clean and Intuitive Interface. This is especially important for a self-service appointment scheduler since a clunky and complex-looking calendar and form can scare off your potential clients.

List of Appointment Scheduling Software Companies

Order by:

Newest
  • Newest
  • Score
  • User Score
Product name:
Category:
Smart Score:
Price:
User Satisf.
User reviews:
CatchApp Bookings reviews

CatchApp Bookings

Appointment Scheduling Software
8.0
$20
97%
Always On Time reviews

Always On Time

Appointment Scheduling Software
8.0
$49
93%
Fresha reviews

Fresha

Appointment Scheduling Software
8.4
Free
99%
Motil reviews

Motil

Appointment Scheduling Software
8.0
$8
93%
Whatspot reviews

Whatspot

Appointment Scheduling Software
8.5
€15
99%
BookingPress Plugin reviews

BookingPress Plugin

Appointment Scheduling Software
8.0
$69
98%
Bookee reviews

Bookee

Appointment Scheduling Software
8.0
$99
94%
3veta reviews

3veta

Appointment Scheduling Software
8.0
$9
97%
Datelist reviews

Datelist

Appointment Scheduling Software
8.0
€4.99
100%
ZealSchedule reviews

ZealSchedule

Appointment Scheduling Software
8.0
$19
100%
Hupport reviews

Hupport

Appointment Scheduling Software
8.0
By quote
95%
Zoom.ai reviews

Zoom.ai

Appointment Scheduling Software
8.7
$6
94%
SUMO Scheduler reviews

SUMO Scheduler

Appointment Scheduling Software
8.0
By quote
94%
Easy Busy Pets reviews

Easy Busy Pets

Appointment Scheduling Software
8.5
$5
95%
HelmBot reviews

HelmBot

Appointment Scheduling Software
8.0
$95
90%

Things to consider when you invest in a SaaS

Picking a suitable SaaS program from the numerous good quality apps out there can be a complex task. To help you, we have created this quick primer. Find out if the SaaS vendor offers the following advantages:

Reduced Cost: Most SaaS solutions are pay as you go, and you don’t have to worry about additional expenses for software maintenance or IT resources, upfront licensing fees, or in-house IT employees.

Fast Set-up Time and Minimized Risk: You should be able to implement the SaaS solution quickly and easily. Make use of the free trial to learn if the system fits your needs. If you select a wrong solution, you can bail out easily with minimum losses.

Customization and Integration: Pick a provider that offers a wide variety of software packages and modules. You should be able to pay only for the tools you use to meet the current needs of your business.

Security and Control: The platform should offer robust security. Choose a vendor whose databanks are more secure than those in your office to maximize the gains.

The Infrastructure: The provider should provide the required infrastructure so that you need not host anything in-house or need the support of internal IT resources.

Web Access: Your employees should be able to access data anywhere, anytime. To assist them be industrious on the go, choose a vendor that offers mobile apps that are compatible with leading operating systems.

Consider all the six important elements mentioned above to select the best solution for your requirements.

Frequently asked questions about Appointment Scheduling Software

What is the best appointment scheduling software?

The best appointment scheduling software is Rosy Salon Software. It’s an easy-to-use salon and spa management solution that gives businesses in the beauty industry unmatched control over their operations. Using this tool ensures that you’re running your business with the latest in salon software technology. If you’re keen on boosting profitability, increasing productivity, or enhancing customer relationships, Rosy Salon Software is a great choice.

This application is cloud-based and also offers a mobile web app so you can oversee your business anytime and anywhere using any device. It also integrates with Facebook, allowing you to connect and get clients through the said social networking site. What’s more, the platform efficiently scales with you as your business grows.

What are the benefits of appointment scheduling software?

The benefits of using appointment scheduling software aren’t limited to convenience and flexibility. You can also reap the following:

  • Improved efficiency. Appointment scheduling solutions can help your team avoid booking-related errors and handle multiple customer appointments quickly with ease.
  • Reduced number of no-shows. Some appointment scheduling solutions allow you to send reminders to your customers about their upcoming appointments.
  • Attract and retain customers. The convenience and efficiency that online booking brings can help make the customer experience great.
  • Increase ROI. Appointment scheduling software automates the scheduling work so your staff can focus on providing service and generating revenue.
  • Available 24/7. Your customers can book an appointment with your salon or spa at any time of the day.
  • Easy access to the calendar. An appointment scheduling solution that works on any device allows you to access your calendar and view schedules anytime, anywhere.
What are the features of appointment scheduling software?

Appointment scheduling solutions offer functionalities that allow you to manage your schedule with ease. Below are some of them.

  • Customer scheduling. This feature allows customers to see the schedule of your employee with whom they are scheduling an appointment.
  • Staff scheduling. It enables managers and supervisors to monitor their employee’s work schedules.
  • Real-time automated scheduling. You can immediately know whether a booking request has been denied or confirmed.
  • Automatic reminders. You can send reminders to your customers about their upcoming appointments via SMS or email.
  • Multi-channel payment options. Some solutions include payment options across several different platforms such as online banking, credit, or PayPal.
  • Automated reporting. Some platforms automatically generate reports and send them to you in a timely and cost-saving manner.
What is the easiest appointment scheduling software to use?

Here’s a list of appointment scheduling solutions that are easy to use for both the employee who operates it and customers who use it for a self-service booking.

  • HoneyBook. More than just scheduling functions, it also offers payment integration, e-signature, expense tracker, branded templates, and more. With all these, freelancers and small players won’t have to find third-party apps to manage their business.
  • vcita Online Scheduling. It’s a self-service appointment tool for SMEs and professionals who need to organize their schedules properly. It features an online hub where your customers can set and reschedule appointments for your services.
  • Workiz. It’s a field service management solution that provides easy to use booking features. It uses a drag-and-drop interface that streamlines the process of scheduling and managing appointments.
What is a good free appointment scheduling software?

Here are some appointment scheduling tools that are ideal for those who don’t have to cater to a huge volume of customers over a short period:

  • Calendly. It offers a limited free package with good integration support for Office 365, Google Calendar, and iCloud. You can schedule as many appointments as you like but you are only allowed to do so for one type of event. This is good for either trying out the software first or if you only have one type of service being offered.
  • SimplyBook.me. The free package offers up to 50 bookings, 1 custom feature, a booking widget, unlimited staff, and a booking website. It’s a sweet deal for smaller businesses or freelancers and you can easily upgrade to premium services if needed.
  • Acuity Scheduling. There’s a free plan for solopreneurs that supports one location, one user, one calendar, and provides advanced features. If this package is good enough, you can use it free of charge forever.
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.

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