Top 20 Best Hotel PMS Systems in 2023

Since 2012, the hotel and resort industry market has been growing, reaching a peak of $1.52 trillion in 2019. Of course, the COVID-19 pandemic put a halt to this growth. In 2020, the value went back to the 2012 level of around $930 billion; in 2021, it experienced a low swing and dipped to just $720 billion. Experts, however, expect this dip to be just a speedbump instead of a full stop or a fall—and, intuitively so does travel repression likely to give way to a travel boom.

The pandemic has changed the face of hospitality as it introduced new consumer demands and preferences. These entail new investments in both hard and soft processes. With the complexity of it all, hotel managers would fare well with digital solutions that hotel PMS systems provide. These do not only include managing reservations and the like but also daily personnel tasks.

In this article, we are going to provide you with a list of the best hotel PMS systems available today. In this way, you can cut down on your product research time and proceed to try these solutions out for yourselves.

Everybody has been trying to move past the pandemic. In particular, savvy businessmen and investors have been making moves within the hotels and resorts industry. This is in the hope of catching the next wave of the expected travel boom catapulted by almost two years of pleasure and business travel repression.

In fact, as economies started to open a little over a year after COVID hit, we witnessed a significant number of new hotels opening. As of October 2021, 665 new hotels opened with a combined total of 85,306 rooms. Also, many opened in high-traffic cities. There were 21 that opened in Atlanta, another 21 in New York, and 19 in Orlando.

Given this enthusiasm, together with other hospitality trends, speculators are bullish on industry performance. Experts predict that by the end of 2022, the industry value will return to 2016 levels, reaching $1.06 trillion. The value may go back to pre-pandemic levels but, again, the expected hospitality experience is not the same.

The pandemic has introduced nuances to the hospitality and resorts industry. There are new post-pandemic preferences and demands that include holistic health and wellness offerings and digitalized guest experiences. These entail new investments, best practices, and, of course, new technology.

Demands include new facilities such as hotel workspaces, digital conference facilities, and on-demand digital entertainment. With all these changes, managers are likely to need a single hub to manage operations. This is where property management system solutions are helpful. Without further ado, here are the best hotel PMS systems that you can find on the market today.

List of 20 Best Hotel PMS Systems

1. Cloudbeds

Cloudbeds is a highly-specialized hospitality software solution. It rolls booking engine features, project management tools, and channel management functions into one quality product. Moreover, it provides users with access to popular travel channels and technology solutions that they can use to streamline their workflows, improve their service, and maximize profitability.

Key features include room/bed assignments, reservation sources, inventory management, a dedicated booking engine, auto room mapping, and a click-and-drag calendar. Furthermore, the platform supports promotional rate plans and personalized taxes, fees, and policies. Hence, users will have more flexibility in terms of their offerings.

While having end-to-end capabilities for reservation management and hotel operations accounting, the platform also has integrations with over 500 third-party digital tools. The long list includes popular solutions such as Google Docs, MailChimp, Salesforce, and SugarCRM. Moreover, Cloudbeds also works well with PayPal and USA ePay. It also connects with travel platforms such as TripAdvisor and Expedia. Thus, users will be able to extend the program’s capabilities. Lastly, Cloudbeds is only available via personalized quote-based plans.

2. Preno

Preno is a hotel management platform that helps operators streamline their end-to-end operations—from booking management to inventory monitoring. Key features include quick check-ins, dashboards, deposit management, bank reconciliation, and custom reporting. Moreover, it even has a guest experience management module that helps users track guest preferences for more personalized experiences. It also has quick functions like bill-to-room and group booking management capabilities.

Aside from the usual hotel property management system features, it has an agent commission management feature. Hence, users can employ this marketing dimension should they choose. Furthermore, Preno also has an invoicing system to make financial transactions easy. This is on top of its support for multiple payment methods and POS integration.

Speaking of integrations, Preno works well with accounting software solutions such as Xero. Other third-party integrations are available for popular digital platforms such as Stripe, Wishbox, and Lightspeed POS.

3. Connecteam

Connecteam is an easy-to-use and highly-flexible management solution for any industry. It has a specialized hospitality application for end-to-end hospitality team management. Key features include time clock geofencing, staff scheduling, and communication tools, It also includes its coveted industry-specific mobile-first checklists and forms. These include a daily morning checklist, room inspection checklist, maintenance tickets and reports, and customer complaints reports.

For personnel-driven hotel and resort operations, it is a perfect addition to software stacks and even legacy platforms. It also works with other solutions such as the Google suite of apps and QuickBooks Online. As the product is very flexible, many use it as the backbone for managing their overall operations—from reception to housekeeping.

You can easily download its mobile app from the App Store and Play Store depending on your device. What’s also great about the platform is that there is a free offering for small businesses and it is free for life. Lastly, paid plans start at $35 per month. The same plan is offered at a discounted price of $29 per month when paid annually.

4. Oracle Hospitality

Oracle Hospitality is a comprehensive hotel management software solution from the leading software provider. It offers comprehensive end-to-end hospitality management solutions that go above and beyond the usual accommodation set of features. Aside from property management tools, it also has modules for kitchen management, fleet management, hotel food and beverage, and even catering management.

Other hotel PMS features include loyalty management, human capital management, and digital customer service solutions. Moreover, it gives access to an Oracle ERP module devised especially for the hospitality sector. Hence, it is widely used not just in hotels and resorts but also in casinos, cruise ships, and franchised properties. This depth and breadth make up the pros and cons of Oracle Hospitality.

The platform integrates well with other third-party solutions. These include MyCheck Mobility, Availpro, and SITEMINDER. Moreover, it has native applications available to both Android and iOS devices. So, users can access the platform on the go. Lastly, the platform is only available via quote-based plans.

5. RezOvation

RezOvation is a property management solution targeted at bed and breakfasts, hotels, and inns. Key features include reservation management, front desk management, guest management, and marketing management. Moreover, it also provides reporting and accounting solutions. With the platform, users will be able to have a 360-degree view of their operations and manage processes with just a few clicks of a mouse.

Like other RezOvation alternatives, it provides online booking and credit card processing capabilities. Moreover, it also gives users access to its native mobile applications on its website. Also, the software integrates with third-party platforms, including BedandBreakfast.com, InnPayment, and HomeAway. Lastly, RezOvation is only available via quote-based plans.

6. Little Hotelier

Little Hotelier is a hotel PMS solution for smaller establishments. These include guest houses, bed and breakfasts, and small hotels. This, however, doesn’t mean that it has a smaller set of features. On the contrary, it provides a suite of end-to-end features for managing the front office, guest experience, reservations, and marketing. It also comes with a website builder in tow. Moreover, it has multi-property management capabilities.

Other modules include those for point-of-sale, a front desk system, and vacation rentals. Furthermore, you can access all these features using its native mobile apps for both Android and iOS devices. Lastly, while it has a free plan available, its premium plan is offered at a fixed monthly price of $89 per month.

7. ResNexus

ResNexus is a property and reservation management solution for hotels. It offers a comprehensive set of features that can help users to manage different types of properties and services aside from the usual check-in/out of guests. These include conference bookings, hotel upgrades, and red carpet services. Of course, it has the basic PMS features. These include online reservations, payments, rental property management, hospitality management, guest management, group reservations, guest history, and invoices.

Furthermore, the software provides tools for invoicing and marketing. Also, it is known for its intuitive analytics and accounting tools. Moreover, the platform integrates with other business solutions such as Google Analytics, QuickBooks, and Cloudbeds. Also, it provides other hardware tools, such as its ResNexus Wi-Fi Smart Locks. Hence, it offers more holistic PMS hotel products and services.

8. Guesty

Guesty is a specialized property management software for vacation rental and Airbnb managers. The software provides them with tools for reporting, channel management, and automating workflows. Hence, it is prized by its users for helping them streamline their workflows and optimize their processes. Guesty also has multi-location management capability and supports different business types such as glamping and urban rentals.

Other features include a branded booking website, extended stays management, multi-calendar, and an owner’s portal. Furthermore, it has accounting solutions such as analytics and revenue management. And, you can access these PMS system hotel features via its mobile app.

Also, what’s unique is that Guesty provides users with 24/7 guest communication services on your behalf. So, it’ll be just like having a dedicated team of customer service representatives of your own. Furthermore, Guesty offers an Open API. Thus, users can handily configure it to work with their current systems. Also, as the Guesty platform is deployed according to your needs, it is only available via a personalized quote-based subscription plan.

9. eviivo

eviivo is a popular booking solution for hotel property management processes. It provides hospitality companies such as B&Bs, hotels, and vacation rentals with powerful tools to streamline their operations. Key features include a website builder, check-in/out, price management, no overbookings, and guest communications. Furthermore, the platform is device agnostic. So, you can access eviivo while you are on the go.

Aside from its Property Manager module, it has a Channel Manager, Payment Manager, Guest Manager, Promo Manager, and Owner Manager, among others. Also, it works with other platforms such as Booking.com, Hotels.com, Expedia, TripAdvisor, Agoda, and Airbnb, to name a few. Lastly, pricing starts at $30 per month.

10. RMS Hospitality Cloud

RMS Hospitality Cloud is a web-based property management solution trusted by many hospitality businesses. It provides solutions not only to hotels and resorts but also other types of properties, including lifestyle villages and campgrounds. Its users include popular brands such as Ascott, Cheval Collection, and Discovery Parks, among others. The platform’s key features include a channel manager, brandable booking touchpoints, payments support, reservation management, invoicing, reporting, billing, and front-of-house management.

Furthermore, the platform integrates with other third-party solutions, thanks to its open API. Lastly, as it is deployed according to your needs, the RMS Hospitality Cloud is only available via quote-based plans.

11. Sirvoy

Sirvoy is a booking and property management system for different types of accommodations. These include hotels, B&Bs, motels, hostels, guest houses, and lodges. And, it is known for providing comprehensive user-friendly features, including its booking engine, channels manager, and guest communications. It also has a room rate module for users to create multiple room types, add-ons options, room categories, and even a website builder.

Other features include a calendar overview, customizable email and SMS templates, statistics and reports, and payment processing. Also, it connects with other travel platforms, including Expedia, TripAdvisor, and Agoda. Lastly, pricing starts at $9 per month for one to two rooms. For small hotels with 21 to 50 rooms, its Essentials plan is priced at $39 per month.

12. Rent Manager

Rent Manager is a comprehensive, highly scalable, and customizable property management software solution for all types of businesses. It combines accounting, reporting, marketing and leasing, business operations, and maintenance software features into one complete suite. Key features include communication tools, owner management, accounts receivable, accounts payable, custom reports, work orders, metered utilities, and many more.

The platform also works well with other software solutions. The long list includes AvidXchange, Safeguard, CondoWorks, Rently, and ShowMojo. Also, the product is highly customizable, thanks to its open API. Hence, users can make it work seamlessly with their current software architecture. Lastly, as Rent Manager is deployed according to one’s specific needs, it can only be availed of via quote-based plans.

13. Siteminder

Siteminder is a unique hotel property management and booking solution. It is billed as the world’s leading hotel commerce platform, providing users with end-to-end tools, ranging from channel management to business intelligence. However, it is best thought to be on the marketing side of hotel property management. While it has the usual hotel PMS features such as a booking engine, a website builder, a reservations manager, and a channel manager, it offers specialized marketing tools. These include competitor rate intelligence and rate parity insights. The latter enables users to display their best deals on their websites consistently.

Furthermore, there are also other services available as add-ons. These include a metasearch service to increase visibility and Siteminder Pay for payment processing. Moreover, Siteminder integrates with more traditional PMS platforms as well as hotel booking engines. Its long list of integrations includes those for FrontDesk and Comanche. Lastly, Siteminder is only available via quote-based plans.

14. Tokeet

Tokeet is a comprehensive rental property management solution. It has full-fledged PMS features, ranging from invoicing and team coordination to reporting and guest communications. The platform centralized all these processes for its users. The platform, however, is highly specialized. It exclusively caters to vacation rental accommodation providers. As such, it does a really fine job as it became the Airbnb Preferred Software Partner for 2022.

Other Tokeet features include channel management, reservation management, dynamic pricing capability, guest communication automations, and a website builder. Moreover, you can access all of these features on the go. This is thanks to Tokeet’s mobile applications for both Android and iOS devices. Furthermore, the product works well with third-party solutions. These include Booking.com, Expedia, Orbitz, Trivago, and Slack, among many others. Pricing starts at $14.99 for one rental per month.

15. Hoteliga

Hoteliga is a hotel PMS software solution from Amsterdam, serving both local and international clients. It provides users with automation tools to help them streamline their operations. These are included in its comprehensive set of PMS hotel solutions. Key features include front office management, housekeeping management, online booking, group management, drag-and-drop customization, vacation rental management, and account management. Moreover, the platform has multi-property management capabilities.

Furthermore, thanks to its open API offering, users can extend the functionalities of the software. They can configure it to work with other third-party solutions in a frictionless manner. The web-based solution’s pricing plans start at $36 per month. However, users are also allowed to customize their subscriptions.

16. eZee Frontdesk

eZee Frontdesk is an easy-to-use PMS platform. It is mainly employed by hotels. Users get to choose between two deployment options: on-premise and web-based. Moreover, the platform has four basic modules. These are its Hotel Software, Channel Manager, Booking Engine, and a Restaurant POS. All of these work together to provide users with a comprehensive platform that covers every hotel operation—from booking and housekeeping to guest reviews and hotel restaurant management.

Furthermore, the software provider has a hotel website builder available. With it, users can have consistent branding. Additionally, you can extend the capabilities of eZee Frontdesk by connecting it with other solutions. It has native integrations with keycard door lock systems Hafele and financial accounting systems like Intuit. Lastly, the product is deployed according to user specifications, hence it is only available via quote-based plans.

17. StayNTouch

StayNTouch is an intuitive mobile hotel PMS solution with a cloud-native interface. The product is known to help users improve their revenue streams, guest experiences, and the performance of their staff. Moreover, it is also prized for its guest-centric approach. With StayNTouch, hotel managers can allow their guests to check in or out using their phones. And, with this mobile technology, users can effectively manage their staff.

Key features include reservation management, front desk management, revenue management, and group handling. These are also fitted with automation tools to enable users to better streamline their processes. Moreover, these are housed in a very intuitive user interface. Other features include mobile housekeeping task management, profile management, and reporting and analytics. Also, StayNTouch has multi-location support. Additionally, it integrates with other digital solutions such as door lock systems and payment gateways. Lastly, StayNTouch is only available via quote-based plans.

18. Kigo

Kigo is a property management software for vacation rentals and other smaller accommodation services. The platform provides users with four main modules: Business Operations, Channel Marketing, Messaging, and Client Services. With these, users can optimize their processes and streamline their workflows by letting them concentrate on in-person things that matter. Key features include reservations management, guest experience management, and an intuitive website builder.

The platform can also be connected to other solutions. These include TurnoverBnB, SIGA, PriceLabs, and KeyData, among others. Also, as Kigo is deployed according to customer specifications, it is only available via customized plans.

19. Hotelogix

Hotelogix is a hotel PMS solution that provides users with end-to-end solutions, from the front desk to housekeeping. Key features include channel management, web booking, reports, and unlimited point of sales management. With these, users will be able to manage all their hotel operations under one roof. Moreover, you can access all of these features using its native mobile application for both Android and iOS devices.

Hotelogix takes its place in the best hotel PMS systems with its support for multiple-property management. It provides financial tools such as revenue management and rate management using occupancy-based dynamic pricing capabilities. The product also integrates with other platforms, including TripAdvisor. Lastly, pricing starts at $3.99 per room per month with a minimum billing of $65.

20. innRoad

innRoad is a flexible PMS system for hotels, resorts, and other accommodation businesses. The platform offers a comprehensive set of features, ranging from property management to credit card processing. Also, like other PMS tools, innRoad has a channel manager solution that syncs rates and availability in real-time. Moreover, it is also known for its intuitive booking engine that allows users access to actions with minimal clicks. Furthermore, it is mobile optimized and it supports multi-room reservations.

Also, it works with online travel agents (OTA) such as Booking.com, TripAdvisor, and Airbnb, among others. Lastly, innRoad is only available via quote-based plans.

What is the best hotel PMS system for you?

This really depends on the size, scale, and nature of your operations. There are many specialized hotel property management system solutions listed above to choose from. Some are specially made for smaller operations while others are built for hotel chains and other hospitality businesses such as casinos. As such, only you can tell which one fits your needs best, provided it contains all the basic features of a hotel PMS software.

But, if you have personnel-driven operations, then you would do well with Cloudbeds. Its hospitality-specific solution along with other capabilities provides users with the coordination tools that they need for managing tasks and schedules—from front desk booking to housecleaning. With Cloudbeds, you can manage your property by managing the people keeping your business on top.

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.